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SHIPPING & RETURNS

Shipping Policy

At Metaverse Herbals, we aim to provide a seamless shopping experience with swift and reliable shipping services. Here’s what you need to know about our shipping policy:

  1. Processing Time: Once your order is placed, please allow 1-3 business days for processing. During peak seasons or promotional periods, processing times may slightly vary.

  2. Shipping Methods: We partner with reputable courier services to ensure your products are delivered safely and efficiently. We offer standard and expedited shipping options at checkout.

  3. Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You can view the shipping costs at checkout before completing your purchase.

  4. Delivery Time: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited shipping may arrive sooner.

  5. Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

  6. International Shipping: Currently, we only offer shipping within India. We apologize for any inconvenience this may cause to our international customers.

  7. Shipping Restrictions: Some products may have shipping restrictions due to their contents or local regulations. Please review product descriptions for any applicable shipping restrictions.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Metaverse Herbals. If you are not entirely happy with your order, here’s our return and exchange policy:

  1. Eligibility: To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging. Returns or exchanges are accepted within 30 days of the purchase date.

  2. Return Process: To initiate a return or exchange, please contact our customer support team at +91 88 59 2299 32. Provide your order number and reason for the return or exchange. Our team will guide you through the process and provide further instructions.

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.

  4. Refunds/Exchanges: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be issued to the original method of payment, and exchanges will be processed promptly.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.

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